Subscription & Billing
Review a workspace's Creative+ plan, itemized charges, billing schedule, payment details, and cancellation.
Every workspace pays for itself. A Creative+ subscription belongs to a Team, not to a person — so the plan, the seats, the storage upgrade, and the add-ons you see all belong to one workspace, and a workspace you joined but do not own has its own separate bill.
Open Settings → Billing under the Team section. Everything on the page describes the workspace picked in the settings sidebar's Team selector.
Check the current plan
The Current plan card shows the plan, billing interval, status, subscription ID, and any trial, failed-payment, or scheduled-cancellation notice.
Open billing portal manages payment methods, invoices, and the billing address for this workspace. Each workspace has its own payment method — updating a card here does not change any other workspace's card.
Understand the total
What you pay for itemizes this workspace's bill:
- The Creative+ base plan, listed against the workspace's owner — the person the invoices go to.
- Each additional Team member seat.
- The storage upgrade, if the workspace has one.
- The Video Reviews add-on, if enabled.
Each line says where to change it. Removing a member happens on Members, storage on Storage, and the Video Reviews add-on on Stream Credits.
Who can do what
Billing is a set of permissions you can hand out, so the person who pays does not have to be the only one who can fix a card.
The split is between spend and exist: a billing manager can change what the workspace costs, but only the owner can end it or restructure it. Grant these in Roles and Permissions, where they sit together in a Billing category.
Change the billing schedule
A workspace's base plan and all of its add-ons always share one schedule. Different workspaces can be on different ones.
- Switching from monthly to yearly shows the prorated amount due today and moves that workspace's whole subscription to yearly renewal.
- Switching from yearly to monthly is scheduled for the renewal date, so prepaid access continues and nothing is charged immediately.
- Yearly billing shows the current annual savings before you confirm.
Cancel or reactivate
Use Cancel your subscription in the Support section. The plan and its add-ons stay active through the current billing period. If cancellation is already scheduled, Reactivate appears in the current-plan card.
When a payment fails
A failed renewal does not lock anyone out immediately. The workspace keeps full access for seven days and shows a banner naming the workspace and the deadline. Fix the card through the billing portal and the banner clears.
After that window the workspace locks: its content is preserved and nothing is deleted, but it cannot be used until a subscription is active again. Anyone who can manage billing sees a payment prompt; everyone else is told who to contact. Your other workspaces keep working — switch to one from the sidebar at any time.